Property management is a detail-oriented business and, as a property manager or real estate investor, you have many tasks to accomplish on any given day. When you use a good property management engagement system, however, you can stay organized and get things done on time. An engagement platform for property management needs a few key features, however, to be successful.
1. Documents management
Rental properties have copious amounts of paperwork. While you should keep a hard copy for legal purposes, your engagement platform for property management should have a way to scan the documents into the system for easy access on the go.
2. CRM features
Customer relationship management software is a key feature that you need and is essential for any business, large or small, in the 21st century. It can remind you to do a variety of tasks, like contacting tenants as their leases come up for renewal.
3. Online scheduling
When you have a system that allows for online scheduling of maintenance and move-out inspections, you not only make it easier for the tenant to do so at their convenience, but you save yourself the time of playing phone tag in an attempt to schedule appointments.
4. Out-of-office chatbot
Chatbots are the next new thing, but they can prove to be useful. Stay ahead of the curve. A property management engagement system that has a chatbot feature will allow you to communicate with current and potential tenants after hours. You can relay information about currently available units and rental policies as well as direct them to your social media pages.
5. Online invoicing and bill payment
Gone are the days where you have to chase a tenant down to get a paper check. Most property management engagement systems have the ability to both generate invoices and collect payments online, making your life so much easier. Plus, tenants appreciate the convenience of being able to pay their rent online, from the comfort of their living room.
6. Email marketing capabilities
Like CRM, integrated email marketing is a great feature to have in your engagement platform for property management. You can quickly and easily use a pre-formatted email to connect with your tenants every month. Whether you need to pass along information about construction, rental policy changes, or just a recipe or two, email marketing is a good tool to have.
A well-designed property management engagement system can save you time and, in turn, money by increasing your productivity and making your life simpler overall. Contact a local service, such as Irio, to learn more.
